01-03-2020 13:14
Hi I've have been charged three times for sky sports day pass in one day?
I went to purchase the £9.99 day pass then selected checkout and the page said 'error' I clicked check out 3 times then had a look at My acc and 3 payments for £9.99 are pending?
Who do I speak to and what should I do next?
01-03-2020 15:05
Hi @Anonymous User
as this is an incorrect/unauthorised charge. There is a particular support form for this, but I happen to think it's a bit too well hidden
the best way to handle this would be to fill in the form at the link below
https://account.nowtv.com/payments/query/incorrect-charge
Try to give now TV as much information as you possibly can and it would be easiest to fill this in on a desktop/laptop PC or Mac tablet or mobile device will work, but it might be a bit fiddly.
Hope this helps😀