16-08-2022 13:29
NOW is unable to collect my payment, multiple valid credit cards fail
16-08-2022 13:36 - edited 16-08-2022 13:41
Hi @Anonymous User
TV Memberships or NOW Broadband ?
What's the error message when you update your card and have your tried a different Internet browser or your smartphone with mobile internet data on it.
If you are using a VPN or out of the country when trying to update your details their system may not accept your card details.
16-08-2022 14:13
Error Message: "
16-08-2022 14:13
and sorry it's broadband
16-08-2022 14:16
Hi @Anonymous User
Is it regarding TV Membership payment or Broadband payment.
If you can confirm which, then i will then post on here the NOW contact details on how to get in touch with them.
16-08-2022 14:49
its broadband
16-08-2022 14:54
Hi @Anonymous User
Use the telephone number on this link page below to contact them for further assistance.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1