NOW will not collect my payment

[Anonymous User]

NOW is unable to collect my payment, multiple valid credit cards fail

[schnapps]

Hi @Anonymous User 

TV Memberships or NOW Broadband ?

What's the error message when you update your card and have your tried a different Internet browser or your smartphone with mobile internet data on it.

If you are using a VPN or out of the country when trying to update your details their system may not accept your card details.

[Anonymous User]

Error Message: "

Sorry, we couldn't take your payment

Please try again in a moment"
have tried my smartphone 
have tried other cards that work with other vendors

I am not on a vpn

I have tried in chrome and firefox

[Anonymous User]

and sorry it's broadband

[schnapps]

Hi @Anonymous User 

Is it regarding TV Membership payment or Broadband payment.

If you can confirm which, then i will then post on here the NOW contact details on how to get in touch with them.

[Anonymous User]

its broadband

[schnapps]

Hi @Anonymous User 

Use the telephone number on this link page below to contact them for further assistance.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1