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Sarah3
Newbie

Charged

I was charged for wifi when the engineers hadn't even been to the building and I did not have the actual box until days later. I'm paying for a service I did not have yet.

1 Reply
gavs82008
Legend 5
Legend 5

@Sarah3 

You weren’t charged for wifi, you were charged for the broadband connection.

Call the broadband team to get it sorted out. See link below for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help