My Services should be cancelled

[Waters1977]

I have moved my services to another provider, but you keep requesting payment despite my account being closed with you.

[RoyB]

@Waters1977 

You have fallen into the trap of thinking that ‘you’ here will address Now staff, where in fact it is a customer-to-customer Community, and no Now staff monitor it or post here.

I imagine you are talking about broadband here, as you can cancel streaming services for yourself, so to get any resolution you will need to call them.

Popular numbers for this purpose are:-

0330 041 2518, 0330 041 2462, 0330 332 3050, 0800 759 1213, 0330 041 2473

though it’s a crapshoot as to which ones will keep you on hold for 40 minutes or more.

[gavs82008]

@Waters1977 

Also to echo what @RoyB said, staff for account/payment disputes have never come on in my entire time of the forum. 

How did you do the switch provider? Did you let the new provider do all the leg work to move your NOW broadband over? 
As they should have done as part of the process if you weren't moving to a FTTP connection.