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Anonymous User
Not applicable

‎30-12-2020 9:45

Message Centre - Unable to access messages

For at least 2 weeks now I have been unable to access any of my messages within the Now TV Message Centre. I can see I have messages, but nothing happens when I click on any of the messages. If there's a link involved, then it appears to be broken.

Is there anyone within the community team that is able to escalate this ongoing issue so that it can be resolved?

I have seen other posts flagging up this problem, but it looks like it hasn't been addressed yet. 

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎30-12-2020 10:21

Hi @Anonymous User 

 

I did tag @Simon-J NowTV Community Manager to investigate this or pass onto the relevant NowTV Dept on this similar linked thread below.

 

https://community.nowtv.com/t5/Account-Billing/Online-message-centre/m-p/550650 

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schnapps
Legend 5
Legend 5

‎30-12-2020 10:25 - edited ‎30-12-2020 10:26

In response to schnapps's comment

Hi @Anonymous User 

 

Whilst waiting for @Simon-J  to get back to us, then maybe contact NowTV using one of the communication methods on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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