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Anonymous User
Not applicable

Paid for router but not been delivered, canceled now need a refund

We ordered the broadband service with now TV in september, there were multiple issues getting the account setup, support didn't mange to help us so we canceled the service and setup an account with another supplier who sorted the issue within minutes.

 

We paid for the delivery of a router for the broadband upfront, however the router never arrived and we were charged £9.99, which we are due a refund on, however we cannot get hold of anyone via online chat, email or telephone as the support contact details seem to be hidden throughout the now tv website.

 

Can someone please get in touch with us so we can arrange for the router deposit to be refunded.

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, so don't be shocked not to be contacted by Now TV staff. To get the 0800 free from number, use the link below. Where you will see it in the first bullet point. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help

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1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, so don't be shocked not to be contacted by Now TV staff. To get the 0800 free from number, use the link below. Where you will see it in the first bullet point. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help