03-02-2022 17:39 - edited 03-02-2022 17:41
I want to change the email address on my account. However, I already have an old Now account with my email address. (I really can't remember why this is.)
Can I merge these? Or delete the old one and then move my current one to the other email address?
03-02-2022 17:41
You can by changing it within the account section of your website.
https://www.nowtv.com/gb/account/account-details
04-02-2022 15:52
Unfortunately I can't do that as the email I want to use is already used by a previous account I created. I want to merge the accounts.
04-02-2022 17:13
Drop customer support an email. Address found in my signature.
05-02-2022 14:51
Thanks, but when I email that address I get an "undeliverable" message. Is the address definitely correct?
05-02-2022 15:30 - edited 05-02-2022 15:31
Give this a try help @ now tv . com (ensure no spaces)
Hopefully that’ll work so I can update the email in my signature.
Edit: corrected address.
05-02-2022 15:36
Had to edit my post cause I screwed up the email address. Not sure if you will get notified about the update.
06-02-2022 22:29
Hi
This address produces this autoreply:
Hi,
Thanks for getting in touch. However, this address is no longer monitored, so your message didn’t reach us.
Got a question about your NOW service? Browse our Help site or check out the NOW Community for answers.
Still need to speak to us? Just select Get in Touch on the Help article closest to your query and start a Live Chat with one of our expert advisors.
Sheesh.
07-02-2022 6:46
Great!
Ok third time is the charm as they say haha.
customer services @ Nowtv . com (no spaces)
08-02-2022 14:32 - edited 08-02-2022 14:33
After a lot of trial and error (and wasting time talking to a customer support person in the Now TV department), I managed to get hold of the phone number for broadband help. Here it is in case anyone else looks for it: 033 033 230 50
I've finally resolved my problem now. Thanks for the help.