Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

incorrect charge -

i signed up last week and my deal was for £6.99 for 6 months , I have just received notification that £9.99 has been taken out of my account. I am unable to find a contact number to correct this . Not a good start. anyone with a contact number so tha...

Recurring payment

Hi could anyone advise Now TV keep trying to take payment out of my bank despite my account not having details stored anymore and they don't show up on my now TV account page .

Resolved! We noticed that someone logged in to your NOW account from a new device

As soon as I signed up for a NOW account yesterday I got a email saying "We noticed that someone logged in to your NOW account from a new device recently" the location of the device is nowhere near me so I immediately followed the advice and changed ...

Resolved! NOWTV BOX & Membership…

Hi everyone…I bought NOWTV monthly Sports membership on 22/7/2023, but since I’ve been unable to cast it onto my tv screen…all sorts of errors came up. I’ve done all sorts to cast from my iPad/iPhone, and still to no avail.I decided to abandon it and...

Error PPG_0012 when trying to watch NowTV

Whenever I try to watch NowTV on my iPhone, I open the app and it shows this error:"Unable to complete purchase. Sorry, we were unable to complete the purchase of your Entertainment Membership right now. You can try again, or continue using the app a...

Can't cencel membership which hasn't been paid

I haven't used my Entertainment membership in over a month now and it's linked to a bank account with less than £9.99 in it so has been trying and failing to take the money since mid-July now. When I go onto the membership page, there is no option to...

Cancelling account

I was with now Broadband back in 2019. I am now looking for a new provider and was going for NOW but as they still have my account open I couldn't set it up. Now I want to close that account completely (why it is still a thing when I don't have any...

Resolved! Cancellation

I cancelled my free trial and I was still charged for it and I'm not happy, so I wish a refund please.

Changing Email Address

Hi,I had an account with Now Tv but I upgraded my Talk Talk package to include Now TV, when I got my link from Talk Talk to activate my Now TV, it wouldn’t let me use my personal email address as I already had an account linked to that address. I use...

New customer - but paying for two places with the same

I am paying for two addresses with the same card.Will this confuse Nowtv broadband?I am paying one addresses broadband with a debit card.Now I have signed up another address using the same card. Will this confuse them? To make things easier, I will ...

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