I’m deaf. I want to cancel now broadband installation.

[Anonymous User]

I’m deaf. I want to cancel now broadband installation and all I get is a phone number. I will be complaining to outside bodies about this. Can someone please point me to how to cancel, in this day and age, without employing another person and destroying my dignity and autonomy? Thanks. By the way you couldn’t pay me to use a company that has no email or chat option for deaf people… 

[redchiz1]

From the help pages:

https://help.nowtv.com/article/how-do-i-cancel-broadband

[Simon-J · Accepted solution]

Hi @Anonymous User 

Thanks for posting.

We do offer several different ways for those with accessibility needs to contact us, such as text relay - please see this article for more info:

https://help.nowtv.com/article/accessibility-support

Thanks

Simon