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RoyB Legend 5
Legend 5

Re: Hi Minminx, Please find the answer to your question her...

@Simon-J 

 

Clicking that link in

 

https://community.nowtv.com/t5/Account-Billing/How-can-I-close-my-account-and-remove-my-details-I-do...

 

takes me to a place which tells me I don’t have sufficient privileges to go there 😥

 

Same with the Char-A one below it.


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Highlighted
Community Manager
Community Manager

Re: Hi Minminx, Please find the answer to your question her...

@RoyB ,

 

Thanks for pointing that out Roy, It looks like this thread is made up of related topics that have been merged together at some point in the name of housekeeping, some of which are really old and no longer relevant  (that reply was from 2012) I'll go through this post and tidy it up.

 

Thanks

 

Simon

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moogriff
Advocate

Re: Hi Minminx, Please find the answer to your question her...

can I just have a phone number to cancel? The ‘help’ page is just taking me round in circles and every link on this thread is useless.

just a phone number so I can cancel how hard is that?

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RoyB Legend 5
Legend 5

Re: Hi Minminx, Please find the answer to your question her...

@Simon-J 

 

Thanks.

 

That answer may be old, but the question is still being repeatedly asked today.

 

It would be great if there was once again an official NowTV answer we could point people to.


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RoyB Legend 5
Legend 5

Re: Hi Minminx, Please find the answer to your question her...

@moogriff 

 

You can cancel passes for yourself under My Account/Passes & Vouchers.

 

Just make sure, when you cancel, that you go through all four screens, and check afterwards that the Pass does indeed show as Cancelled, with no upcoming payment scheduled.


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Re: Hi paddles Thanks for getting in touch with your query....

Was warned not to join this rip off, wish i,d listened. Oops, something went wrong again whilst trying to cancel subscription. 

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RoyB Legend 5
Legend 5

Re: Hi paddles Thanks for getting in touch with your query....

@Focusculebro 

 

If a company is judged by how it performs when things are going right, NowTV is pretty damn good.

 

If a company is judged by how it performs when things are going wrong, NowTV has a way to go...😤


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Re: Removing payment card details?

Remove my nowtv service and close my account

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RoyB Legend 5
Legend 5

Re: Removing payment card details?

@Robertwilson 

 

In the Community, no-one can hear you scream.

 

Or no-one with any power to do anything, at least.

 

To permanently leave NowTV, proceed as here:-

 

https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310

 

Nobody has come back lately and said it didn’t work for them, anyway.

 

So please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later Smiley Tongue

 


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Alisonzoe
Advocate

Re: Removing payment card details?

I wish to cancel my subscription with you altogether

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