Help! I can’t update my new card details.

[Anonymous User]

The error message I get says….there was a problem with your payment details….but I’ve managed to update them everywhere else. Any suggestions? Thanks

[gavs82008]

@Anonymous User 

Have you tried another browser?

Do you have a VPN active? 

[Anonymous User]

Hi, thanks for your reply, yes I've tried another browser.

[schnapps]

Hi @Anonymous User 

Have you tried the Community Search Box by typing something like "can't update my card details" or "new card isn't accepted" or something along those lines where i have seen a couple of workarounds posted by other customers that may or may not work in your particular case.

[Anonymous User]

Thankyou for your reply. I've now fixed the problem. It turns out I needed
to use my card first using the chip and pin to activate the card.