04-10-2020 11:44
Hi there,
I just woke up and nasty surprise just arrived to my email Entertainment Month Pass, then few minutes later Kids Month Pass and on top of that NOW TV Boost, I hoped is scam and didn't take any special notice as I never used my my account for more then year, but for peace of mind just logged in and seen all Passes went through and NOW TV successfully charged me £16.98 without my permission. NOT HAPPY as is happen second time. I successfully cancel further subscription but unable to get my money back.
Please - any idea how to do it?
thank you for any ideas.
Kind regards
unhappy customer
04-10-2020 12:01
Hi @Anonymous User
Anybody else in your home has access to your NowTV playback devices or have you given away or recycled any devices without factory resetting them ?
If so, have you added a Payment Pin to your account by going to My Account > Manage Account > My Details & Settings ?
Make sure you cancel the passes fully, then jump over to live chat and get a refund.
Use this link page below to find the green chat button.
04-10-2020 13:18
thanks for your help, solved