Charged without buying a pass

[Anonymous User]

Hi there,

I just woke up and nasty surprise just arrived to my email Entertainment Month Pass, then few minutes later Kids Month Pass and on top of that  NOW TV Boost, I hoped is scam and didn't take any special notice as I never used my my account for more then year, but for peace of mind just logged in and seen all Passes went through and NOW TV successfully charged me £16.98 without my permission. NOT HAPPY as is happen second time.  I successfully cancel further subscription but unable to get my money back. 

Please - any idea how to do it?

thank you for any ideas.

Kind regards 

unhappy customer

[schnapps]

Hi @Anonymous User 

Anybody else in your home has access to your NowTV playback devices or have you given away or recycled any devices without factory resetting them ?

If so, have you added a Payment Pin to your account by going to My Account > Manage Account > My Details & Settings ?

Make sure you cancel the passes fully, then jump over to live chat and get a refund.

Use this link page below to find the green chat button.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Anonymous User]

thanks for your help, solved