@Anonymous User
£5 is a charge for boost. Did you take out a membership such as entertainment or cinema? Which could have included boost as a free trial or add-on.
Boost is treated as a separate membership and needs to be cancelled also. This would explain why even though you cancelled your entertainment/cinema membership if you had unknowingly boost as well the charge for boost at £5 would continue unless cancelled. It’s always best to keep an eye on all active memberships within your account just to make sure.
https://www.nowtv.com/gb/account/membership
https://www.nowtv.com/gb/account/payments
Jump onto live chat to discuss what can be done, make sure to click “chat online” within the green box. Don’t click “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
