Cancellation Fee?

[Ben86]

I cancelled my account in January which was set to be renewed in March. The direct debit is set up for the 16th of each month and I pay 27 pound under the current contract. My last direct debit has been taken and NOW TV upped the direct debit to 38.50. Anyone else had this issue? 

[RoyB]

@Ben86 

You need to take this up with Now Broadband on whatever phone number you cancelled on.

For your last direct debit, did they take £38.50, or just £27.00?

As £27-worth of £38.50 would get you to, roughly, 4 March - might that be Now’s thinking here?

[redchiz1]

@Ben86 

Does this help to explain it?

https://help.nowtv.com/article/early-termination-charges

[Ben86]

@redchiz1 I didn’t cancel before my membership ended. I opted to not renew my contract and for it to expire on the 4th of March. So there should be no cancellation fee 😞 

[gavs82008]

@Ben86 

You need to call them to cancel your broadband. Opting not to renew the contract doesn't cancel your service altogether.