Can't verify email or change my password

[Hipello]

I'm having an issue where on the now tv account I click "Send me a verification email" but i get the red box saying

"Sorry, something went wrong

We couldn't send you the email to verify your email address. Please try again."

Also when I try to change my password I get the red box saying

"Unable to reset password, please try again later."

Anyone able to help with either of these?

[RoyB · Accepted solution]

@Hipello 

Stuff happens 😢

But we are all just customers like yourself, so can’t do much for you, beyond pointing you to the Now staff who can.

You can contact Now via Live Chat from this link:-

Chat online

Avoid ‘Get Help Quicker’ on this screen. This leads to the Nowbot, an AI bot that might well assist you in navigating the Help; but as you need to talk to Live Chat, you have already gone beyond that, and all the Nowbot can bring you is frustration.

Good luck!

[Hipello]

Wonderful, thanks for this they were able to fix it within minutes.