Increase in my monthly payment and my contract has not expired?

[Ben86]

Hello

Im curious to why my monthly payment has gone up from 21 pound to 24.50 after renewing my contract Feb 2023 . The increase began in July 2023? 

[schnapps · Accepted solution]

Hi @Ben86 

You should have received an email before July from Sky / NOW about the price increase.

Myself and two other family members did.

Though a few people on the forum reckoned they received no email notification of the price changes.

https://help.nowtv.com/article/changes-to-your-broadband-membership 

[Ben86]

Thanks @schnapps

There is the possibility I missed that notification. Thank you for bringing that to my attention. 

[schnapps]

Hi @Ben86 

If you never got the email notification from Sky, then perhaps put a complaint in using the communication methods in this link page below.

Myself, my Sister and my Father got the Sky email about the £3.50 price increase of NOW Broadband around the middle to end of May.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1