I am a cinema member and received the email last month advising of the upcoming change to number of devices etc. The email said my cinema member would decrease in price by £2/month, which I can see has been applied to my account. The email also said Boost would be added for £2/month however I don't yet see Boost in my membership.
Did anyone else get the email and if yes has Boost been added automatically to your account? Here is the email:
As a valued member, we want to ensure you continue enjoying your NOW experience, so we’re adding Boost to your account at the reduced price of £2 a month (usually £5 a month from July). These changes will take effect on your next bill after 14 July
Not all customers were emailed about this, as it's not applicable to every customer.
Can I ask if you have a Cinema Membership and another membership or just Cinema? Also are you currently on an offer?
I'm the original poster of this thread.
- I'm a broadband customer and on a 12 month 50% off cinema deal
- I received the email advising my price would drop by £2/month and boost automatically added
- On Monday this week my Cinema subscription price dropped by £2/month
- This morning the price has gone back up £2 to what I was originally paying
- No Boost pass has been added to my account
- I've not made any changes to my account since receiving the email advising of the change
Thanks in advance for any help
@Simon-J I have both the Cinema and Entertainment memberships.
It showed next month's payment going down by £2 per month yesterday on the payments section of my account hence me wondering whether Boost would be auto-enrolled on my account imminently either today or next Monday as per the banner at the top of my Membership page.
Today that has gone back to the normal price again. Coincidence maybe.
But I shall be cancelling them both next month after all this hassle and miscommunication.
I'm not being forced to pay another £5 per month not to have ads and view on more than one device at the same time.
NOW have handled this very badly. Time for me to move on. Adios.
I also have Screen shots taken the 28th June showing my upcoming Cinema payment (July 27th ) and membership for the rest of my deal (October) as reduced from my deal of £5.99 to £3.99. Today it now says £5.99