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jampherson
Advocate

Refund

I paid £5 when taking out now broadband for delivery. I have since cancelled my order (25th July) but the £5 is showing as taken from my bank account on the 28th July yet still not refunded back to myself

 

I would normally message directly but constantly getting something went wrong when I submit my complaint (guess that's one way to keep complaint numbers down) 

1 Solution
gavs82008
Legend 5
Legend 5

@jampherson 

Give the broadband team a call to see what they can do.

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

NOW Broadband Members can call 8am-8pm, 7 days a week.

FYI that I do not work for NOW, just a NOW customer trying to help

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3 Replies
gavs82008
Legend 5
Legend 5

@jampherson 

Give the broadband team a call to see what they can do.

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

NOW Broadband Members can call 8am-8pm, 7 days a week.

FYI that I do not work for NOW, just a NOW customer trying to help
Sinky1
Newbie

Hi there

I had been paying 33.99 per month for Sky Sports. I cancelled on 31st July and had email confirmation that I could carry on watching until the renewal date, Mon 2nd August 2021.

I looked at my bank account and I see that i have been charged 33.99 for a renewal. 

Please refund me the 33.99 immediately. I don't have the cash flow to let you keep my 33.99

Thanks

 

gavs82008
Legend 5
Legend 5

@Sinky1 

You are best to get in touch with NOW staff directly, this is a customer forum so asking for a refund won't get you far I am afraid. 

 

Live chat, click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help