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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Credit card charges

I was given a gift card from my son a few years ago & suddenly from May this year I have been charged £9.99 from my credit card when I don’t use Now TV????I would like a refund and find out how I have been charged for something I don’t use.


Hi everyone I'm new to broadband but have had now TV on and off for years I changed providers of broadband yesterday it came live at around 2pm and with in an hour I had an attempt on my card to take the payment but our broadband has only just starte...

Why am i being charged

I have checked both accounts and both have no memberships and say there are no payments in the past or coming up .. so why am i being charged 3 different amounts by NOW on my bank statement .. i havnt used either accounts  for months  

Cancel Account

I wish to completely close/cancel my NOW TV account but can not find anywhere to do it online & the email address I’ve found is bouncing back.

Adverts are WRONG

Can I please ask why tf NowTV think it’s acceptable to even consider filling every show with adverts. Its literally a joke. If you pay for a service - you shouldn’t be forced to watch them mid show - I don’t care if there are different tiers of membe...

Resolved! Cant find my account to close it

Hi, I thought I had closed my account more than a year ago. I am still being billed but now I can't find an account to close or cancel Anyone had a similar experience? PS. What is frustrating is the lack of a helpdesk. rICHARD    

Resolved! closing account FULLY

Hi, I want to close my account. I tried it for free for two weeks and forgot to cancel on time so was debited for the first month. I still want to close the account though and cannot find any way to do it online myself.

Can't get Invoice for tv pass

When viewing my billing information and looking through previous payments I can see for an individual month what I was charged for broadband and tv passes, however when i press the download invoice button only the broadband pdf is downloaded. How can...