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Anonymous User
Not applicable

Accidental Activation

I've tried to fill out the incorrectly charged form but it ether takes me to a blank page or gives an error at the end, so I'm posting it here:

 

My 5 year old son got hold of the remote and started pressing buttons on it while it the TV was on a different HDMI channel. When I switched it back to now TV, a film was playing, he had activated Sky Cinema. If you can cancel this it would be most appreciated, and I will see if I can set up a parental lock of payments, thanks, Cameron.

 

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

You will find the Payment Pin on your account under Settings & Pins.

 

A Payment Pin should prevent this happening in the future.

 

With regards to cancelling the Cinema Pass, firstly i would try a different internet browser.

 

If no joy, then pop over to live chat (by clicking on the green chat button) on this link page below and explain to them what's happened and ask them to cancel the Cinema Pass fully on your behalf and whilst chatting to them also ask for a refund for the £11.99 unwanted pass.

 

https://help.nowtv.com/article/how-to-submit-a-complaint