@Chris3
You need to talk to Live Chat.
The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even though that is what you want, as that will only deliver you to the Nowbot; pick something else.
Also, read my sig, and take the advice there to set a Payment PIN on this and any other Now account, to prevent any future repetition.
The other bit of advice there isn’t bad either, and could have saved a couple of recent posters hundreds, though I do try not to rub it in 😛
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
