07-04-2024 15:04
My grandson clicked on the one off £11.99 Sports package while looking for today's football on my sons TV. I have previously used Now on his TV as we are both Virgin customers. We both have full Sports package through Virgin so don't need it through Now. Can I be refunded?
07-04-2024 15:31 - edited 07-04-2024 15:31
You need to talk to Live Chat.
The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even though that is what you want, as that will only deliver you to the Nowbot; pick something else.
Also, read my sig, and take the advice there to set a Payment PIN on this and any other Now account, to prevent any future repetition.
The other bit of advice there isn’t bad either, and could have saved a couple of recent posters hundreds, though I do try not to rub it in 😛
09-04-2024 8:58