02-01-2016 22:25
I went to watch now tv on my iPad as I mainly do and it came up with the notice that I have reached my allowance, but I have always had it on this device and never removed it. My registered devices even states iOS on there and yet it does not let me watch from my iPad.
i have added devices recently but why would I no longer be able to watch on a device that is still registered and has always been.
Even more annoying is that this is the main device I watch from and will be the only one I will watch from for the next month making any subscription useless if I can't watch from this device
28-05-2017 8:32
@Anonymous User
Welcome to the forum.
Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices
28-05-2017 20:57
Hi Now TV,
I appear to be having an issue with Error Code 6003. I recently just purchased a new Now TV box and made space by logging off from my parents box (this is the first change of device I have made in months).
It did appear to work at first as I was able to watch Sky Sports News briefly before downloading more apps, however after a short period of time when I went back to watch Sky Sports I received the error message.
I've tried resetting the box to factory settings with no success.
I this something that you guys can help me with?
Many Thanks
28-05-2017 21:00
Hi @Anonymous User,
It sounds as though your device limit count requires refreshing. Which can be performed by contacting a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
29-05-2017 11:34
29-05-2017 12:32
Hi @Anonymous User,
It sounds as though your device limit count requires refreshing. Which can be performed by contacting a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
30-05-2017 6:28
Like many others I have had this error after simply changing one device, now none work at all. It is clearly a NOW TV system error, not a customer one. I sent a message to NOW TV yesterday and got an automated reply, and nothing else. Not impressed. Was considering re-newing but now I won't.
30-05-2017 7:21
@Anonymous User pop onto chat and they should be able to help.