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189 results
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disgusting service

by disgruntled in Account and Billing - Broadband
‎26-09-2023 13:02
‎26-09-2023 13:02
...egret it. lets see if this stays public? Disgruntled

Internet down

by Lola97 in Account and Billing - Broadband
‎19-09-2023 23:47
‎19-09-2023 23:47
Can someone send me now /sky customer service , the internet has been down since 10:30pm , they going to hear it from me tomorrow,

Cancelling

by Bethanj0nes in Account and Billing - Broadband
‎17-09-2023 17:11
‎17-09-2023 17:11
Open reach is due in a few weeks to set up my broadband but I am thinking of going with someone else can I cancel before it goes live? 

Move in a home with NOW device but previous tenant...

by Armstrong in Account and Billing - Broadband
‎10-09-2023 12:01
‎10-09-2023 12:01
I have moved in a flat where there is NOW device/router. The broadband is still working. But this broadband belongs to the previous tenant and he plan to cancel it on 13 Sept 2023. I plan to order a ...

Adding broadband to a second home

by Archbish in Account and Billing - Broadband
‎08-09-2023 17:13
‎08-09-2023 17:13
I have been trying to self service a new rolling monthly contract for a new home I have just bought, but because all my details are still for my previous house, when it comes to payment, there is a p...

Contract

by LindaH in Account and Billing - Broadband
‎08-09-2023 9:17
‎08-09-2023 9:17
How do I find out the date when my broadband contract will end? 
  • Labels:
  • Billing Date

Fibre but not 😡

by Vickym85 in Account and Billing - Broadband
‎31-08-2023 20:05
‎31-08-2023 20:05
I have been paying for super fast fibre broadband only to find out today by my som who is a telecoms engineer that there is NO fibre to my house 😡 

Not taking new customers

by Shinycarot in Account and Billing - Broadband
‎07-09-2023 11:06
‎07-09-2023 11:06
I signed up for broadband today and the site promptly cancelled my order. The website now says that it is experiencing technical issues and is not available. I called the support desk but they just s...

Change of email

by BlahBlah in Account and Billing - Broadband
‎28-08-2023 8:44
‎28-08-2023 8:44
I am locked out of the email address associated with my NOW account and can't change it as the link to help me do so goes to the email I can't access.  There is no option when calling to get th...

Slamming - someone's trying to switch me from NOW

by GSS in Account and Billing - Broadband
‎26-08-2023 17:02
‎26-08-2023 17:02
Three times this week, someone had tried to cancel my NOW broadband and phone by transferring services to another provider without my knowledge or permission. Each time I phone up to have the switch ...
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