29-05-2015 21:31
30-05-2015 15:40
Hi @Anonymous User,
Thanks for getting in touch, I'm sorry for any inconvenience this may have caused.
Can you please let me know if you have tried uninstalling and reinstalling the NOW TV app?
You may also want to try on a different device to see if you experience the same issues.
Please get back in touch and let us know how you get on.
Kind Regards,
Karl
NOW TV Team
30-05-2015 20:16
30-05-2015 21:05
also happens on my ps3 app. the app is terrible! box is great but i give up with the app
31-05-2015 16:11
@caseyb1993 & @Anonymous User
Sorry guys for the inconvenience, I can imagine how frustrating this is.
We've passed this onto the Tech Team to investigate and hope to have some answers shortly.
In the meantime, please check out this list of other supported devices to tide you over.
Thanks again,
Michael
NOW TV Team
31-05-2015 19:21
01-06-2015 20:08
Thanks @Anonymous User
Can you tell me which season/episode?
Birgit
NOW TV Team
01-06-2015 21:55
Birgit it's mostly season 1 for me 😞
02-06-2015 17:28
Hi @caseyb1993,
Oh no I am so sorry to hear that, I love Spongebob Squarepants too 🙂
We have checked this on our end, and it seems that its just Season 1 episode 1 that's having the stuttering issue, we have passed this on to our Tech Team to have this fixed as soon as possible.
In the meantime, please can you try resetting your NOW TV box, if you're unsure then please click here to find out how. Also, ensure that your NOW TV has been fully updated as it may require a firmware update.
Let us know how you get on.
Thanks,
Seema
NOW TV Team
02-06-2015 18:08 - edited 02-06-2015 18:09
who doesn't love spongebob? it's my guilty pleasure lol. episode 1 works fine for me but im on episode 4 at the minute and it is really annoying, i'll double check all the rest again to be sure as i can't remember which ones are glitchy.