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Anonymous User
Not applicable

Now TV not working

No programmes or movies working - subscriptions or movies and entertainment are up to date. Everytime I try to watch something, it just says says error and closes. No error code comes up. Please help.

25 REPLIES 25
Anonymous User
Not applicable

An erro code pops up for a split second only - I think it says 6024 but cant be sure.

Anonymous User
Not applicable

Hey @Anonymous User

 

Sorry to hear this.

 

Would you be able to give us a bit more information on your device ?

 

Operating System -

Browser used -

Any antivirus software -

Internet provider -

 

Thanks

Andy

Anonymous User
Not applicable

Hi Andy

 

Exactly the same as Bitterstoft on the thread below and Helenpitcher. Completed all the checksand ideas you and others have suggested on their threads and still not working tonight. Like the others, there have been no other changes before the problem occurred. It was working (and always has done with no problems) until Monday night and then stopped working since - everytime I try watching something I get he 6024/4011 error briefly flash up (or whatever it is - its quick) before it closes automatically and get the same message as Bitterstoft.

 

Is there anything else to try?

 

Tom

Anonymous User
Not applicable

Internet = sky

anitivirus = AVG

firewalls = AVG

 

Checked with antivirus and firewall turned off and still doesnt work. Tried all silverlight suggestions too and no luck.

Anonymous User
Not applicable

Hi @Anonymous User,

 

If you are on Windows 7, can you try the tips below on your PC to see if they help:

 

  1. Press the Windows + X key and select Device manager.
  2. Search for Display Adapters.
  3. Right-click on the graphics card and click on Update driver software

Let us know how you get on.

 

Bisa

NOW TV Team

Anonymous User
Not applicable

Hi

 

On windows 10 not windows 7. Any other ideas?

 

Thanks

 

Tom

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Is there any particular reason why you're not using the NOW TV app?

 

If you have Windows 8.1 (or higher) installed on your computer, the best way to view the NOW TV service is by installing the NOW TV Windows app.

 

 

Cheers

Anonymous User
Not applicable

Hello,

I recently registered with Now TV and put in all my bank details etc. That's when it came to watching a film for the first time I couldn't find anywhere t that I could start it up.

 

Normally like  on YouTube or other  sites where you can play a movie ,. There is a big arrow button , usually in red,  in the centre of the screen, but nothing  like that on  No Now.

 

Please help me get started on how to watch  movies on  this platform .

 

Regards,

Fi

Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

I'm not the Andy you are looking for! But, I'm not sure from your post if you are having trouble finding the movies or actually playing them. I'm guessing you've already bought a movies pass (or started the free trial)?

 

The movies section is here http://www.nowtv.com/movies and you need to be signed in to see the play button.

 

If you are having trouble getting the movies to play, and you are using Windows 8 or above you might find it easier to download the dedicated NOW TV app from the Windows Store and use that, as this bypasses the need to mess around with browsers.

https://www.microsoft.com/en-gb/store/apps/now-tv/9wzdncrdm157

 

If you want to use your browser, make sure you've downloaded Silverlight as you'll need this to watch in a browser. See here for info

 

http://help.nowtv.com/article/Google-Chrome-Silverlight-compatibility

 

If you've already done this but still have problems you might need to enable Silverlight to run, have a look at the 'activate Miscrosoft Silverlight in your browser' section of this help page

 

http://help.nowtv.com/article/Black-Screen-Windows-PC