14-06-2016 18:52
No programmes or movies working - subscriptions or movies and entertainment are up to date. Everytime I try to watch something, it just says says error and closes. No error code comes up. Please help.
14-06-2016 18:57
An erro code pops up for a split second only - I think it says 6024 but cant be sure.
15-06-2016 11:25
Hey @Anonymous User
Sorry to hear this.
Would you be able to give us a bit more information on your device ?
Operating System -
Browser used -
Any antivirus software -
Internet provider -
Thanks
Andy
15-06-2016 18:31
Hi Andy
Exactly the same as Bitterstoft on the thread below and Helenpitcher. Completed all the checksand ideas you and others have suggested on their threads and still not working tonight. Like the others, there have been no other changes before the problem occurred. It was working (and always has done with no problems) until Monday night and then stopped working since - everytime I try watching something I get he 6024/4011 error briefly flash up (or whatever it is - its quick) before it closes automatically and get the same message as Bitterstoft.
Is there anything else to try?
Tom
15-06-2016 18:33
Internet = sky
anitivirus = AVG
firewalls = AVG
Checked with antivirus and firewall turned off and still doesnt work. Tried all silverlight suggestions too and no luck.
17-06-2016 16:12
Hi @Anonymous User,
If you are on Windows 7, can you try the tips below on your PC to see if they help:
Let us know how you get on.
Bisa
NOW TV Team
19-06-2016 19:33
Hi
On windows 10 not windows 7. Any other ideas?
Thanks
Tom
19-06-2016 20:35
Hi @Anonymous User,
Is there any particular reason why you're not using the NOW TV app?
If you have Windows 8.1 (or higher) installed on your computer, the best way to view the NOW TV service is by installing the NOW TV Windows app.
Cheers
20-06-2016 9:59
Hello,
I recently registered with Now TV and put in all my bank details etc. That's when it came to watching a film for the first time I couldn't find anywhere t that I could start it up.
Normally like on YouTube or other sites where you can play a movie ,. There is a big arrow button , usually in red, in the centre of the screen, but nothing like that on No Now.
Please help me get started on how to watch movies on this platform .
Regards,
Fi
20-06-2016 10:13
@Anonymous User
Welcome to the forum.
I'm not the Andy you are looking for! But, I'm not sure from your post if you are having trouble finding the movies or actually playing them. I'm guessing you've already bought a movies pass (or started the free trial)?
The movies section is here http://www.nowtv.com/movies and you need to be signed in to see the play button.
If you are having trouble getting the movies to play, and you are using Windows 8 or above you might find it easier to download the dedicated NOW TV app from the Windows Store and use that, as this bypasses the need to mess around with browsers.
https://www.microsoft.com/en-gb/store/apps/now-tv/9wzdncrdm157
If you want to use your browser, make sure you've downloaded Silverlight as you'll need this to watch in a browser. See here for info
http://help.nowtv.com/article/Google-Chrome-Silverlight-compatibility
If you've already done this but still have problems you might need to enable Silverlight to run, have a look at the 'activate Miscrosoft Silverlight in your browser' section of this help page