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Re: On Sports channels picture freezes sound continues

I was just about to post a new thread on this picture freezing issue on NOW TV live channels but found this thread instead.

 

I hope this gets resolved soon as this gets annoying after awhile, even if only a few times an hour.

 

Surly the NOW TV can see this issue too!

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Scholar 3

Re: On Sports channels picture freezes sound continues

I can confirm the picture freezing issue, whilst sound continues, is still prevalent on the Sky F1 channel.

 

I'm going to try out the main event channel tomorrow.

 

My last two e-mails to customer services have been totally ignored. 

 

Now TV need to get a handle on this, as it has become a major embarrassement to their live sports streaming service. 

 

Frankly, it is the worst customer service I've ever experienced in my life. 

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Re: On Sports channels picture freezes sound continues

it just not on the sports cannels i had a email  to someone i know to say thay had it on few enerment channels too .

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Re: On Sports channels picture freezes sound continues

I don't have this problem. In fact the Sports pass freezes, NEVER!!! It's maybe your local connection.

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Re: On Sports channels picture freezes sound continues

Sorry to rain on your parade but this HD is the BEST I have ever had (for the sports pass). I am just on a PC with normal broadand connection.

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Re: On Sports channels picture freezes sound continues

Contact your local server.

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Re: On Sports channels picture freezes sound continues

Hi davpal1.

 

What I can't understand is why I can stream catch-up services on BBC i-player, ITV hub, C4, Now TV movies and Now TV entertainment with no issues, yet only get this freezing issue when watching live stream sports.

 

Surely if this was my internet, I'd be experiencing it on all platforms?

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Re: On Sports channels picture freezes sound continues

the problem is with the sky sports channels i have know problem the moves and know problem entainment channels that all i got addy roku stick  on tuesday i am going two add it too see if i have the same problem prperly it will be the some problem with that  too but i will try it anyway .

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Re: On Sports channels picture freezes sound continues


@mrj2012 wrote:

Hi davpal1.

 

What I can't understand is why I can stream catch-up services on BBC i-player, ITV hub, C4, Now TV movies and Now TV entertainment with no issues, yet only get this freezing issue when watching live stream sports.

 

Surely if this was my internet, I'd be experiencing it on all platforms?


Its not our internet provider or the platform we're viewing on, its a Now TV issue.

I get the issue on my 212 mbps Virgin Media connection and can reproduce it by switching to my Three unlimited 20-40 meg 4G service.

It also appears on my Now TV smart boxes, my Windows 10 Surface Pro 4 and my Windows 10 laptop.

 

Once again today viewing the F1 on the dedicated channel produced the error within the first minute of watching but switching to the main event channel has produced a freeze free service.

The cynic in me thinks Now TV's fix will be to make the main event channel as bad as the others rather than actually trying to make all the themed channels work correctly! I hope I'm wrong on that but no resolution to this issue after many months leaves me very jaded,

I even had a friend last weekend boasting that their illegal stream of the golf was working better than my paid for Now TV service!

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Re: On Sports channels picture freezes sound continues

 

Once again today viewing the F1 on the dedicated channel produced the error within the first minute of watching but switching to the main event channel has produced a freeze free service.


Same here. I started on the Main Event channel and watched it for over an hour without issue. Then decided to see what the dedicated F1 channel was like (having experienced the issue on that channel everytime I have used it) and it started to happen within 2 minutes of watching, so I quickly turned back to Main Event. I have also noticed that the same freeze issue happens to the sound (but not at the same time as the picture and not quite as often) as well now.

 

When it's working well (e.g. on the Main Event channel) the quality is excellent and I never have any problems with buffering or anything else for that matter. Just hoping they have found the solution to the problem and will roll out to the other channels bit by bit.

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