04-01-2017 20:40
While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
01-09-2017 9:52 - edited 01-09-2017 9:52
Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
31-08-2017 17:14
Well............ Now TV Community Manager Karl-F has replied in an off topic thread about this issue
He said "In regards to the thread you mentioned @stammie1609 We are looking into this issue very seriously and are teams are working to try to resolve this issue as soon as possible."
I'm making no further comment on this, I'll leave the rest of you to decide on its merits.
31-08-2017 18:43
@stammie1609 wrote:Well............ Now TV Community Manager Karl-F has replied in an off topic thread about this issue
He said "In regards to the thread you mentioned @stammie1609 We are looking into this issue very seriously and are teams are working to try to resolve this issue as soon as possible."
I'm making no further comment on this, I'll leave the rest of you to decide on its merits.
thanks for the info on this problem mate just went to say can anyone let me if you are still get any freezzing on sky sport channels i do not what to say anythink yet all i say i had sky spots new on for few hours and sky sport mix on for hours and ? just let me know thanks i do not what to go wrong if i say the word if you know what i mean i just try the 2 channels so far .
01-09-2017 9:52 - edited 01-09-2017 9:52
Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
01-09-2017 10:06
Thank you for the post. Let's hope this is the end of the issues. Or at least, if it isn't, you won't fob your customers off either by ignoring them or by asking them to go through several steps with their home setup when the issue is at your end.
01-09-2017 10:50 - edited 01-09-2017 10:52
for the 1st time watched 4 sky sports cannels with out any freezzing thank you for fixing the problem with sky sport channelss now i can watch my football and crcket and lot more on now tv and now i keep the sky sport pass and thanks to the now tv techinical /sky team for getting to the problem ken
18-09-2017 9:42
It hasn't been resolved - I downloaded NOW TV a few days ago to watch an Irish football match on Sunday. Using a weekly pass, picture keeps freezing, very frustrating. It's a pity, as it would be great to buy daily and weekly passes for certain events, without having to subscribe for the year.
18-09-2017 10:19
I too had the same freezing issues on Friday evening watching the Bournrmouth Football Game, then again on the F1 channel on Saturday morning.
18-09-2017 11:15
@nickmorc wrote:I too had the same freezing issues on Friday evening watching the Bournrmouth Football Game, then again on the F1 channel on Saturday morning.
so it come back again i i was the football on saturday and it did froze few time
18-09-2017 13:46 - edited 18-09-2017 13:47
It's back then? That's bad news!
Although there wasn't any instance of this issue during T20 cricket on Saturday evening (16/09), nor during any of the days of the previous test match (started 07/09). Hence my previous comment that it seems to be fixed. So apologies if that's not correct. But I did also qualify that with a "for now anyway"!
19-09-2017 11:06
far as i can tell it look like it just the sky sport premier football channel i had the cricket with the 20/20 with out any freezing and all so i had few other sport channel on and i had no freezing on there i was free from freezing on the rest off the channels