04-01-2017 20:40
While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
01-09-2017 9:52 - edited 01-09-2017 9:52
Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
04-01-2017 20:45
13-06-2017 18:17
Hi i've had this problem for months, frozen screen on live sports, sometimes i have sound, other times non, got in touch with now tv, there reply was yes we are aware of problem we're working on resolving it, then today they've sent me an email, saying my sky sports pass should work normally now ?????, wtf, this is'nt my problem, as now tv are owned by sky you'd think they would sort the problem sooner than later.
06-01-2017 10:53 - edited 06-01-2017 10:55
i also have this happening to me as well,im using the black now tv box on a wired connection.
26-01-2017 19:57
this is still continuing to happen,is still happening for the rest of you,if so,has anyone from now tv picked up on this subject and looked into it?
04-02-2017 18:54
Hi, yes, also have this issue now for at least 6 weeks. Used to be fine and is only affecting sports, not movies or entertainment channels as far as I can tell although I don't watch much live tv through the box other than sport.
26-02-2017 15:01
@Anonymous User@Anonymous User@Anonymous User@Anonymous User this still continues to happen,is it still an ongoing problem for you guys? is anyone from now tv taking any notice?
04-02-2017 16:11
when watching anything on the sport channels,quite often the picture will freeze for about 2 seconds or so,but the sound continues.i have 2 black boxes and it happens on both of them,i am using a wired connection on the boxes,i can see that someone first brought this up on the 4-1-17 and i have since commented on there post since that date,so this has been ongoing since that date with no one from now tv making a comment regarding this ongoing problem,is this happening to any other people
26-02-2017 14:56
THIS STILL CONTINUES TO HAPPEN!!!!!!!!!!!!!! ANYONE FROM NOW TV TAKING ANY NOTICE!!!!!!