While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Hi i've had this problem for months, frozen screen on live sports, sometimes i have sound, other times non, got in touch with now tv, there reply was yes we are aware of problem we're working on resolving it, then today they've sent me an email, saying my sky sports pass should work normally now ?????, wtf, this is'nt my problem, as now tv are owned by sky you'd think they would sort the problem sooner than later.
Hi, yes, also have this issue now for at least 6 weeks. Used to be fine and is only affecting sports, not movies or entertainment channels as far as I can tell although I don't watch much live tv through the box other than sport.
when watching anything on the sport channels,quite often the picture will freeze for about 2 seconds or so,but the sound continues.i have 2 black boxes and it happens on both of them,i am using a wired connection on the boxes,i can see that someone first brought this up on the 4-1-17 and i have since commented on there post since that date,so this has been ongoing since that date with no one from now tv making a comment regarding this ongoing problem,is this happening to any other people