30-01-2018 17:16
Solved! Go to Solution.
28-02-2018 21:59
30-01-2018 17:19
30-01-2018 17:25
Hi @Anonymous User
Out of curisoity are you using the NowTV Hub 1 or newer Hub 2 Router ?
I am guessing who have tried different WiFi channels in the Hub setting ?
Surprised the powerline adaptors over Ethernet didn't improve things (what make and model did you try) ?
30-01-2018 17:31
Hi @Anonymous User
Missed the bit on your post that you change the wifi band from 5ghz to 2.4ghz, therefore I am assuming you have the Hub 2 Router.
30-01-2018 19:26
30-01-2018 21:34
12-12-2020 23:58
I've got weak signal on my mobile phone only,got to use mobile data and cost is too much for me to afford
13-12-2020 8:59
@Anonymous User
I am not a broadband customer with Now TV. All I can say is to call the broadband team, 0800 free from number on the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
It could be an issue with the router. This link may or not be useful.
https://help.nowtv.com/article/improve-broadband-speed-by-changing-wi-fi-channel
13-12-2020 12:43
My golden rule has been with any new ISP supplied router ....
1) switch off the wifi so that memory/performance is left to the routing side of things only
2) get a cheap router of ebay or use an existing working wifi router, and put it next to the main router with one network cable going between them
3) switch it on (with network cable disconnected) and connect to its wifi connection, login in to it and do the following.....
i) turn its dhcp server off
ii) give it a static ip address on the same network as the main router
ii) put the cable back in
Never looked back, everytime I changed ISP, just plugged in the new router, switched of its wifi knowing that i will not have any wifi problems ever again or have to change wifi settings everywhere 🙂
PS Also helps to narrow down that any performance drop/increase is due to the new ISP !!
30-01-2018 22:12