That's me done with this company

[Anonymous User]

Saturday day off no broadband.

3 green lights

1) Tells me reported fault 6.30 am

2) Tell me to check and can't find hub even though I'm looking at 3 lights

3) Log on information required

4) Check cables run checks over and over.

5) Check cables 

5) Book engineer  3 days  won't need entry to property.  WTF!!!

Why can't they be up front and honest their service is down?

[redchiz1]

I don't really understand any of that apart from point 5: if they have arranged a non-appointed engineer then that suggests they have identified an issue outside your property. 

[gavs82008]

@Anonymous User 

Have you called the broadband team?

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Anonymous User]

Thanks for the reply 

I have indeed contacted the team and not got a decent explanation I can accept.

So, with my service being very poor, unreliable and unhelpful I'm leaving it.  

[Anonymous User]

I have the exact same feelings... NOW BROADBAND ARE A JOKE!!!

I joined in July... broadband didnt work when set up... no internet light. I was told theres a fault in my property and I need an engineer. 

Engineer couldn't make it on time for the booked appointment due to run over of last job and traffic and I couldn't wait, he stated he would return the job to now who would send another appointment.  I waited and waited... called but could not pass security as they had my surname wrong... I've finally got to speak to someone after almost 3 months, to be told that I have to pay the full bill for the service they have not been able to provide, and they wont even agree to fix the fault till after I pay it all... why the hell should I pay for a service that they have not provided?! No chance of a reduction for inconvenience....they state the engineer didn't contact them, they state that they would not contact me to book an appointment and I quote "we don't deal with individual customers"

I asked can I just cancel then since I've not actually had any broadband from them and they said I can but if I want to go with another company who use openreach to fix the fault I'd not be able to as I'd owe a bill.... I'm being held hostage by a company that cares not for its individual customers but only cares about the individual customers payments!! I'm a registered disabled customer on the register as a vulnerable person and I've just been told I have to pay for nothing or do without broadband all together by a woman who had the compassion and customer service skills of a dead snail

[redchiz1]

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@Anonymous User wrote:

I have indeed contacted the team and not got a decent explanation I can accept.

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Forgive my curiosity, but what was the explanation, perhaps it can help the rest of us to understand? 

[Anonymous User]

Whoops pressed the wrong button.

There wasn't one really. I asked why at 6.30am it reporting a fault 

I'm connected, all lights are on, excellent signal with 144mbsp available.   No internet. 

Apparently doing a hard reset will help temporary.  It doesn't of course that rubbish.    

[redchiz1]

LOL I am sure that you can press another button to remove that, much as I would hate to lose the brownie points of a "solution!"  😊