23-02-2023 11:02
Over the past month or so I've started to have problems with high jitter and stuttery lag when streaming or playing games.
Average download and upload speeds seem to be fine but every few seconds I get a big spike in latency.
The issue persists even when connected via ethernet.
Any ideas?
23-02-2023 11:42
Below are some standard things you can and probably have done before calling the team.
Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status
23-02-2023 22:36
It happens over both. I seem to be fine through the day but once it hits around 10pm my connection turns terrible.
25-02-2023 14:35
Fair enough, just eliminates another troubleshooter for staff. Have you given the team a call from the link I provided?