My wifi connection keeps dropping.

[Emilyrco0per]

Hi. My connection keeps dropping. Literally ever 10 minutes. Then comes back after 5. It's driving me crazy can someone please help?? 

[gavs82008]

@Emilyrco0per 

Below are some standard things you can and probably have done before calling the team.

Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

[RoyB]

@Emilyrco0per 

When the connection drops, does the middle light on the router change, or does it stay green?

[Emilyrco0per · Accepted solution]

It sometimes flashes.. or sometimes goes completely off

[RoyB]

@Emilyrco0per 

Thanks - though you’ve now accidentally marked your problem as Solved, even though it isn’t yet - I wonder if you can un-Accept it? 

So definitely a problem with the broadband, and not just variable WiFi strength in your home.