23-09-2022 13:24
Had NOW broadband connected today and its saying password is wrong
23-09-2022 13:37 - edited 23-09-2022 13:38
Hi @Anonymous User
Make sure everything is in caps and pay attention to O and zeros.
If that doesn't work can you connect an Ethernet cable to your NOW Router with something like a laptop and type 192.168.0.1 in your internet browser url address bar.
Then when the NOW Hub Settings web page appears on your screen, click on the wireless tab and when prompted use admin and nowtv has the username and password then go to the Network key box and use a wifi password of your choice, then click on the green Apply button to save.
26-03-2024 15:24
Try a factory reset to the router in case the password set up is wrong.
https://help.nowtv.com/article/improve-broadband-speed#
27-03-2024 15:01
@gavs82008 cheers will try that you would think now would actually reply hope it's not a sign of things to expect
27-03-2024 15:05
More likely a one off, but the router is known to be very poor I hate to tell you.
27-03-2024 21:57 - edited 27-03-2024 21:58
@gavs82008 has a bit of boilerplate he will likely run out for you to explain that this is a customer-to-customer Community, and if you expect Now to reply here, you will be sadly disappointed.
If you actually want to get in touch with Now though, in the vain hope that they will give you a better answer to your question above than your fellow-customers can, there are several ways to do this, notably posting on Now’s Twitter/X feed,
@gavs82008 also has a bit of boilerplate explaining how to get in touch with Now when they really can do more for you than we can, e.g. fixing your broadband, or resolving billing queries.
23-09-2022 13:44
Hi @Anonymous User
Forget to say double check if the sticker on the NOW Hub Router box packing and the sticker ID underneath the bottom of the NOW Router has the same information.
Also you could try pressing the WPS button on the front of the NOW Hub.
23-09-2022 13:46 - edited 23-09-2022 13:48
@Anonymous User
You should find your password on the underside of the router.
All your WiFi devices will need to be individually reconfigured to use the SSID and password of the new router*.
Or are you saying you are doing that, but the password shown on the router is not accepted by the router? In which case, carefully reread the password, and ensure you are using the correct case for each letter, as passwords are case-sensitive, and that you aren’t confusing numeral 0 and upper case O; lower case l, upper case I, numeral 1; and so on.
In the unlikely, but possible, case where the label on the router is wrong, then if you have a device that can connect to the router by WPS, do this, and then browse to the router and see what the password really is.
*Or get one device, with a browser on it, connected, and then change the router SSID and password to whatever you had on the previous setup, after which all your existing devices will automatically reconnect. Much easier to change one router than 20 devices 😛