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Hlc1102
Occasional Poster

No internet light

I have switched on my new broadband hub and it’s not showing the internet light.. 

my account went live yesterday, have unswitched it many times now and still not working 

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3 Replies
schnapps Legend 4
Legend 4

Re: No internet light

Hi @Hlc1102 

 

Just wondering if you are now able to connect to the internet using the NowTV Hub router ?

 

Should the middle green internet light not stay permanently on the front of the NowTV Hub 2 router and your live date was scheduled for yesterday, then give the NowTV Broadband Team a telephone call.

 

You will find their phone number under My Account > Orders & Appointments by clicking the drop down arrow below the live date shown on screen.

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Hlc1102
Occasional Poster

Re: No internet light

I just did thank you, been fobbed off with a issue with setup but was exactly the same set up with my sky hub so not rocket science ! One plug out, one plug in.

Engineer booked for Friday afternoon which is a nightmare as I work from using the internet constantly ! 😞
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onlymeee
First Poster

Re: No internet light

Hi,

Did you get this sorted out okay?  What did the Engineer do to fix it, and was there a charge for this?

 

thanks 🙂

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