Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Steve1
Advocate

‎12-12-2023 21:41 - edited ‎12-12-2023 21:42

No broadband (Again!)

Broadband down yet again in Ashbourne (Derbyshire) and no update or feedback from Now. How am I supposed to do my day job? Worst thing I ever did moving to Now. Please let me leave and find new supplier. Don’t touch Now if you live in Derbyshire

0
2 REPLIES 2
RoyB
Legend

‎12-12-2023 23:06

@Steve1 

Anyone WFH needs a backup service, typically a suitable mobile data plan so you can run a WiFi hotspot on your phone, for when the landline goes down.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0
gavs82008
Legend 5
Legend 5

‎14-12-2023 15:06

@Steve1 

You won't get any form of staff giving updates on here in relation to broadband. It has never happened in my time of using the forum.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
0