When the broadband goes live your not supposed to reset the router.
Is this the number you’re calling? See link below.
All I can suggest is to keep calling to get through for a resolution.
All done. Got email what engineer did.
Engineer has resolved the fault by changing the E-side pair or at PCP. The fault was fixed by changing the pair MDF to PCP. Customer's modem / router is plugged into the NTE master socket.
E-side =exchange side, this is the bit of the connection that pints towards the telephone exchange.
Pair, this is the cooper cable that goes from the house to what is usually a green cabinet, or all the way to the exchange.
PCP Primary cross Connection Point, also known as the cabinet
MDF, main distribution frame, usually the racks where everything is connected and/ or switched at the exchange.
NTE5 Mastersocket, the main phone socket in the property