10-02-2018 15:24
10-02-2018 15:32
@Anonymous User
Welcome to the forum. Difficult to tell with cordless phones if the fault is on the line or with the unit. Try unplugging the base unit for a minute and plug back in. Also if your base unit is connected to an extension phone socket then temporarily move it to your master phone socket and see if it works there. Alternately if you have a corded phone try that in the master socket and see if you get a dial tone.
If you still have no luck check your My Account > Check service status page to see if any errors are reported
https://account.nowtv.com/check-service-status
and if you still can't get sorted after consulting this help page
https://help.nowtv.com/article/fix-problems-with-my-phone
then give the broadband team a call on your mobile and they should be able to help. You can find the telephone number for the Combo Team by going to your My Account > My Package page
https://account.nowtv.com/my-package
and click the Moving Home ‘Find out how’ button at the bottom, it will show you the number to call (even tho you’re not really moving home!)
12-01-2022 16:54
thank you for this. After trying the pointless chatbot and going round and round in circles in the help sections, I was ready to leave NOW TV, pay the £60 leaving fee and never darken their doorstep again in disgust.
Help from here and the lovely Customer Service lady via the number I got from here really made the difference. There was difficulty overcoming the phone robot first, but after that it it was all good.
16-01-2022 17:47
Hi, That is exactly where I am at with this error! Frustrated beyond belief... Did you manage to sort it out in the end? What was the solution? Thanks
16-01-2022 18:10
@Anonymous User
Have you called the broadband team?
16-01-2022 19:11
Could never find a number to call..... My wife will try tomorrow on the number gained from going through the moving house thing via her mobile. Honestly it's so frustrating. We've had no line since 17th December...
16-01-2022 19:30
@Anonymous User
Yeah it’s a bit tough to find the phone number to call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
16-01-2022 19:52
Thanks I will post here the outcome...
16-01-2022 20:02
@Anonymous User
Your welcome bud, hope you get a resolution!
18-01-2022 18:25
So, Now called the next day and sent an engineer the next. They found a fault not on the property somewhere and it is now fixed! Yay. Thanks for all the help.