I've seen a few people say they can/couldn't keep their existing Sky landline number when switching to NOW, can anyone confirm?
I'm thinking of making the move but I will need to keep my number.
Well, Ofcom regulations say you can. As long as you use the gaining provider led process. Which means that you do not cancel with Sky, but ask NOW to switch your number when ordering. They should then notify Sky that this is happening, resulting in a seamless transfer. That's the theory. The practice seems to vary, sadly.
To follow up from @redchiz1 this link indicates the only reason you shouldn’t be able transfer is when your provider isn’t using the OpenReach network.
Balls! So it is 🤦🏼♂️
@Kam2023 try this instead.
If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything.
We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time.
Thanks for all the responses.
I decided to risk it...I didn't get asked the question of whether I wanted to keep my existing number, it automatically said it would:
Fingers crossed the switchover goes smoothly.
I did notice that post earlier which was one of the reasons I was concerned.
My setup date is 27/03 so we've still got some time for them to cancel, I'll let you know either way.
I didn't cancel Sky Broadband as the advice online was to allow the new broadband provider to do that once when switching. When I signed up to NOW Broadband, I first received 2 emails from Sky confirming my cancellation would happen on 27/03. This was followed by an email from NOW confirming the order and setup date of 27/03.