Phone line is down

[AC]

I called a number using my home phone and we got cut off, but now there's no dialtone from my phone line. NOW TV is who I use for phone & internet but not sure how I can get in touch with them to see if they can solve the issue? I've tried to do a 'line check' online but all seemed fine.

[schnapps]

Hi @AC 

Use one of the communication methods from this link page below to reach the NOW Broadband & Calls Team.

If you phone them and get an automatic message to pick an option and there isn't one suitable, then pick a Broadband issue and it will still direct you to the same Team who deals with landline NOW customer problems.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[AC]

The issue is I'm unable to make calls...

[AC]

I've sent a complaint using the form.. no other way to get through to anyone.

[schnapps]

Hi @AC 

Here's an alternative telephone number for the NOW Team who deals with NOW landline or Broadband issues (see screen shot below) assuming you have access to another phone such has a Mobile to call them.