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Anonymous User
Not applicable

It is saying password incorrect when entering password on router

The password with the router is incorrect, what can we do


I had the same problem after endlessly checking that I entered the password correctly. Tried in uppercase, lower case and mixed case as detailed on the router - all to no avail. This was from my desktop PC. I then tried pressing the wps button on the router and this allowed a connection between the router and my PC without the use of the password. I could then enter the router and change the password to something I could remember. This worked OK and I could then connect my other devices using the new password. Maybe this will help you - fingers crossed!

Anonymous User
Not applicable

The other option is to reset the router to factory settings and then try again



@Anonymous User @Anonymous User 

Which is useful only if the password printed on the label under the router is correct, and someone has changed the password on the router.

WPS, as recommended by @forestdweller, avoids this happenstance.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.