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James2
Advocate

Wi-Fi pass word doesn’t work!

The WiFi password doesn’t work on any I phone 

keeps saying incorrect password!!

6 REPLIES 6
gavs82008
Legend 5
Legend 5

@James2 

If you’re expecting a reply from staff it won’t happen. See this link for the purported of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Have you connected beforehand or is this a new connection and you’ve just set up?

FYI that I do not work for NOW, just a NOW customer trying to help
James2
Advocate

@gavs82008 

Hi just plugged the hub in and 3green lights showing I’ve connected my printer with the wps button

if I try to connect my iPhone it’s saying wrong password!! 

gavs82008
Legend 5
Legend 5

@James2 

To ask a daft question. Are you inputting the password correctly as some of the letters and symbols could be read differently like lower case l looking like uppercase I and uppercase O looking like the number zero 0.

Do a factory reset to the router. See this link.
https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
James2
Advocate
Hi buddy
Thanks for your help
I’ve sorted it out
gavs82008
Legend 5
Legend 5

@James2 

Nice one, glad it’s sorted! 

What did you do to get it fixed?

FYI that I do not work for NOW, just a NOW customer trying to help
James2
Advocate
My tv is hard wired to the router so I logged on and changed the password that way
You could do it by plugging your laptop into the router too
Thank for your help