As title says. Went down first last night around midnight, logs saying the dhcp lease was not being renewed, but the xDSL connection was actually connected (led was green). This is not an OpenReach issue (NOW owns the DHCP servers). I manually disconnected and reconnected from the GUI and it got back up and worked fine.
It now went down again at around 2:30 PM, this time the xDSL connection was down too and it can't connect at all (led is yellow). Doesn't seem to be an OpenReach issue as my neighbours are fine (same kind of DSL connection but on PlusNet).
Funny ... I literally just switched away from EE a day ago, line activated at midnight 1st Sept. Had NOW internet for 24h before it went down.
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.