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Anonymous User
Not applicable

Internet down Gosport

When will the issue be resolved?

6 Replies
Anonymous User
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I called them and asked for an update. They do not give you any sort of time, all they say is they are working on it. It’s been down since 6 pm last night and still has not been resolved. The service is a joke and I will be looking forward to changing my broadband to be honest 

Anonymous User
Not applicable

Some kind of explanation (like they give when the trains fail) would be the least you would expect but they aren’t even able to give that.   Weak.

Anonymous User
Not applicable

Exactly! And with so many people working from home now Wifi is a necessity, and they can’t even be bothered to give an update. So frustrating 

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User @Anonymous User 

 

https://help.nowtv.com/service-status

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you sir but unfortunately that is not useful at all as it only shows that the connection is down which I am sure everyone call tell for themselves! 

gavs82008
Legend 5
Legend 5

@Anonymous User 

The call centre appearently has ques up to over an hour. So unless you want to wait on hold to be told "its an issue because of the OpenReach network and they are looking into it" my suggestion is to try hang on in there. 

FYI that I do not work for NOW, just a NOW customer trying to help