Extremely poor broadband performance

[Cristiana]

It’s been over a month since our broadband has become a joke. I work from home and I can count the times when the wifi would stop for no reason and wouldn’t be back for minutes. 
It’s extremely frustrating to have to hotspot or use my data in the house!!!?

On top of this our bill has increased this month without receiving any form of communication.

Any explanation for this would be great.

[gavs82008]

@Cristiana 

The price increase is for £3.50 and was the first one in years.
https://help.nowtv.com/article/changes-to-your-broadband-membership

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Cristiana]

Thanks for the reply.

It could have been a £1.00 increase. I am looking at the bigger picture…

I did try everything from the links and nothing has improved. The line works fine apparently and are no planned outages in my area.

[gavs82008]

@Cristiana 

Then call the team as it up to them who can sort you out. I am a simple customer like you (albeit for TV memberships) so all I can do is point you in the right direction.