I am having an absolute nightmare today. My Internet just suddenly cut out at 4pm. It signed me out and then told me there was a problem signing back in. It is now 10pm and I have no idea why it dropped, how long it will be down and if it is a nrletwork issue or specifically with my home.
I spent 2 hours on hold to the call centre before the line went dead and have gone round and round online for hours. Following every troubleshooting guide I can find.
If I run the service checker, it just comes back with a big red error message saying they can't check my service at this time.
Can anyone advise what may be the issue?
We are all customers like yourself on this forum, you wont get any replies from NOW broadband support as they never post on the forum.
Assuming you've tried a good old factory reset, all I can say is keep trying the broadband team. Bear in mind their opening times are 8am to 8pm.
I've had same issue, I'm in Essex nr London went off 3pm says outage but I don't know if that's a network issue or not. I found a customer service n in number so will try that. No issues with my line or router that I can tell.