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Cobb
Advocate

‎22-08-2023 18:30

Engineer visit date

I booked the engineer visit on 25 Aug between 8 am to 1pm, and I received confirmation mail. However, different time is shown at Track my order page. It shows the engineer is going to visit on 25 Aug between 4pm to 9pm. Which is correct? If the later one is correct, I can not accept the engineer visit because I will go out.

0
3 REPLIES 3
Jayach
Elite 3

‎22-08-2023 19:15 - edited ‎22-08-2023 19:15

Unfortunately Openreach are not very good at keeping to the allotted date and time.

Do you actually need an engineer? If you have a BT/Openreach master socket, just connect the router to it and the engineer should be able to do everything remotely.

Cobb
Advocate

‎24-08-2023 21:18

In response to Jayach's comment

If I have the master socket, where should I call? I do not know BT/Openreach.

0
RoyB
Legend

‎25-08-2023 8:22

In response to Cobb's comment

@Cobb 

You always call NOW. They will deal with OpenReach on your behalf.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.